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Warranty Policy

 

Thank you for choosing the Nudies Pump, an innovative and reliable breastfeeding solution designed to enhance your motherhood experience. We take great pride in the quality and craftsmanship of our products, and we are committed to providing you with the utmost satisfaction and peace of mind. This Warranty Policy outlines the terms and conditions of your Nudies Pump warranty.

1. Warranty Duration: The Nudies Pump is covered by a comprehensive warranty for a period of two (2) years from the date of purchase.

2. Warranty Coverage: Our warranty covers any defects in materials or workmanship that may arise during the warranty period. If the product exhibits manufacturing defects or fails to function properly under normal use, we will, at our discretion, repair or replace the Nudies Pump without charge.

3. Warranty Exclusions: The warranty does not cover damages resulting from:

  • a. Improper use, storage, or maintenance of the Nudies Pump. 
  • b. Non-compliance with the product's user manual and guidelines. 
  • c. Unauthorized modifications or repairs. 
  • d. Accidents, mishandling, or exposure to extreme conditions. 
  • e. Normal wear and tear of the product over time.

4. Warranty Claim Process: To initiate a warranty claim, please follow these steps:

  • a. Contact our customer service team within the warranty period, providing the proof of purchase and a detailed description of the issue. 
  • b. Our customer service team will guide you through troubleshooting steps and attempt to resolve the matter remotely. 
  • c. If the issue persists and is deemed eligible for warranty coverage, we will provide you with a return authorization and shipping instructions. 
  • d. Please ensure the Nudies Pump is securely packaged for return to prevent any further damage during transit. e. Once we receive and assess the product, we will proceed with either repairing or replacing the Nudies Pump, as appropriate.

5. Return Shipping Costs: If a warranty claim is approved, we will cover the return shipping costs for the repaired or replaced product. However, any shipping fees associated with returning the product to us for assessment will be the responsibility of the customer.

6. Non-Warranty Repairs: If the Nudies Pump requires repairs outside the warranty period or the damage is not covered by the warranty, we will offer repair services at a reasonable cost. In such cases, we will provide an estimate of the repair cost before proceeding.

7. Your Rights: This warranty does not affect your statutory rights under applicable consumer protection laws.
We, at Nudies, stand by the quality of our products and our commitment to excellent customer service. If you have any questions about our warranty policy or need assistance with a warranty claim, please do not hesitate to contact our customer service team.

Thank you for choosing Nudies Pump, and we wish you a delightful and stress-free breastfeeding experience.